This is just an informal note to reemphasize how truly exemplary the treatment was at the hands of every staff member I encountered. I came in nearly unable to breathe, and every effort was made to relieve my distress immediately. The CNA in the ER, Vera, took my blood beautifully, James the nurse assigned to my care was so professional and adept at every treatment that I was astounded by the nearly non-painful insertion of my IV. Dr. Henwood is so professional and thorough, and gave me confidence that he was making all the right decisions for my care. I'm not sure I can remember all the staff who attended me, but I will do my best. The RTs, one was a new hire, were so concerned and their bedside manner was so soothing, which is so important when you can't get air. The Triage nurse was just lovely, the clerk in the ER was very pleasant and showed great compassion. Miss Heidi, I have known for 10 years and when I found out that she was my CNA I was doubly blessed because she is professional but so tenderhearted that you know she truly cares about you. The name of my nurse that shift I think was Sherry, I'm still on steroids and Albuterol so my memory is a little shaky, but she was delightful and so professional. Marsha took over my RT care on the night shift; what a delight, and again, totally professional. Elizabeth was my NOC nurse and was just lovely, never came in without a gently smile and gave me excellent care. The lovely CNA, can't remember her name, was so professional and so gentle, I bruise so easily and she facilitated taking my BP without hurting me, bless her. My day nurse today, Rhonda, I have known for many years, and when she takes care of anyone in my family, I thank God! She is the epitome of good nursing practices. I'm an old RN, and know whereof I speak. She is so thorough and so gentle in her care. Nothing is left out for expediency, she always does an entire head to toe assessment regardless of how busy she is. I know because she has taken care of my Dad, my Mama, and me. No variation in excellence. And, No, Rhonda, I don't have mental aberrations, I know good care when I see it. Bob the RT was timely and so pleasant and accommodating. Paula, my CNA, is a friend in my personal life also, but that aside, totally professional and tenderhearted. All staff managed time amazingly even with so many discharges and intakes. I am absolutely astounded and will undoubtedly recommend DCMH to anyone in need.
I truly hope this letter can lift up any one of these staff people in any way, because I do know that complimentary statements are few and far between in healthcare settings. You have a team that is to be highly commended.
I hope I never have the opportunity to experience first hand your good treatment, but if I do, I know I will be well cared for.
Thank you so much,